We are here and happy to help. We find the best and quickest way to resolve inquiries is by email which will be answered the next business day after received unless it is identified by the sender as "URGENT". Please reach out to us with any questions by clicking here: Contact Customer Support or by emailing us at Admin@CorsetiCouture.com.

To help us to expedite your reply, when you contact us, please make sure to include all relevant information including your order number. If you seek an exchange, please provide detailed product and size information in your initial inquiry as well.

We want you to be one of our many satisfied customers. Rest assured we will work quickly to provide you with an answer to your question or to help you resolve an issue.

Our hours of operation for customer service are Monday through Saturday from 10:00am to 5:00pm EST. But don't worry. Even if you send an inquiry after hours, our customer service will respond to you as soon as possible.

Yes. Please see the Live Chat button located on the botton right of your screen.

Our hours of operation are Monday through Saturday from 10:00am to 5:00pm EST. But don't worry. Even if you chat after hours, our customer service will respond to you, if not immediately, as soon as possible.

We are available to you by any means. We are a legitimate company and want you to feel secure about your purchase. We understand sometimes you may prefer to speak to us on the phone, rather than correspond by a chat or an email. In this case, please feel free to make contact with us by phone at 786.347-9949.

Please contact us by phone only during our hours of operation. (Monday through Saturday from 10:00am to 5:00pm EST).

Each corset will fit differently on everyone. No one is shaped the same and "comfortable" means different things to different people. Please follow our size guide by clicking here: Sizing Guide

Shipping is a $15 flat rate on all purchases and on all returns. No minimum purchase is required.

Route is a package protection solution, also known as shipping insurance, that helps cover you in the event that your order gets lost, stolen, or damaged while in transit. Route can be added at checkout for a small additional charge. Read more, click here: Route Insurance

We work very hard to ensure that all orders are shipped out as quickly as possible, but there could be unforseen circumstances causing delays related to shipping times which are out of our control, especially at holiday time.

We cannot guarantee delivery times. However, 99% of the parcels are delivered within our specified timescales.

Late parcels are rare and we work closely with the couriers to resolve any resolvable issues.

If you are waiting for a parcel to arrive and it is past its expected date of arrival or it shows it was delivered to your address but you have not received it, please first check all of your possible delivery locations (front desk, side door, mailbox, neighbor), and then Contact Us. Please include your order number.

Unfortunately we are unable to deliver to PO Boxes or Military
Addresses. Please use a standard residential or business address.

Please Contact Us immediately and include your order number.

If your order has not yet shipped, we wil try to, and may be able to, change the shipping method, but this will not always be possible.

Unfortunately, once your order has been shipped, we are unable to make any changes to your order.

When your order leaves our warehouse, you will receive a shipping confirmation email which will contain a link to your tracking information.

If you do not receive this tracking email it is possible that the confirmation email may have landed in your spam/junk folder.

If you have any questions, please Contact Us.

If you have noticed an incorrect size on your order or you have changed your mind about a size, please click here to: Contact our Customer Service, as soon as possible. Please include your order number and the size you would like to receive.

If the order has not yet shipped, we will be able to place the order on hold and amend it to the new size you would like, subject to stock availability.

If you have noticed an incorrect address on your order, please Contact Us as soon as possible with your order number and the correct address. Please be sure to add the word 'Urgent' to your request.

We are unable to amend an address once it has been shipped, so we so must work quickly to correct the shipping address before your order leaves our warehouse.

Gift cards are available for purchase online in denominations of $50, $75, $100 and $15. For greater amounts please Contact Customer Service for a customized gift card.

You can select a gift card to purchase by clicking here: Gift Cards.

Yes. We are able to customize your gift card if it is over $150. In this case, please Contact Us for assistance with your gift card order.

Click Resend gift card from your order confirmation email.

You have three years to use your gift card. After three years, gift cards will expire.

Yes. A customer can redeem another gift card during checkout.

Yes, gift cards are applied to the final order total which includes shipping and taxes.

No, you can't use a gift card to buy another gift card.

Customers can't check their own gift card balance. Contact Us and we will send you the information.

No. You are not able to apply discounts to the purchase of a gift card.

Yes, gift cards are a form of payment.

Yes. If a gift card was used to pay for the purchase, then the refund can be applied to the gift card.

If only a part of an order is refunded that was purchased using a gift card and other methods of payment, we are able to apply a refund to each of the payment methods.

Yes, provided there is still a balance remaining on the card.

Your purchase is always a gift, whether it is for you or you purchased a gift for someone else. Unboxing your Corseti order is part of the Corseti experience.

Every order is packaged with utmost care in a stunning Corseti box with a beautiful satin ribbon and vintage themed tissue paper.

Yes. Please contact customer service after you have placed your order with the details of your request by filling out the contact form here: Contact Customer Service

It is imperative that you make this contact immediately after placing your order, before we prepare and ship your package. Once we have shipped it, we cannot add this card.

Please make sure to include your order number in your request and write exactly what the card should say. The cards are small gift cards. Please limit the characters and keep it very short or it will not all fit on the card.

The more complete your request is, the faster we can prepare the package properly and get it out to your recipient. Incomplete requests will delay shipping as we work to clarify your details.

We are a start-up company and grateful for your business. Every one of our new customers will receive a special "thank you" with their first order. Since we couldn't send flowers, we have sent a small piece of special seeded flower paper which will become beautiful flowers with a little TLC.

The handmade paper is formed one sheet at a time by hand in Seattle, Washington. They are made from 100% post industrial waste and are 100% tree free and acid free fiber.

Embedded in the paper is their unique North American Wildflower seed blend. The seeds will need four hours a day of direct sunlight with constant watering in well draining soil until your plant is large enough to handle a brief drought.

If you want to start them in a plastic bag, they can survive for two weeks in just their paper habitat before they need nourishment from soil. The plants can grow as tall as three feet.

The seeds include: Snapdragon, Petunia, Beardtongue, Daisy, Thyme, Poppy, Catchfly, Maiden Pinks and Chamomile.

Before or after germination, plant flat under 1/4" of soil, keep moist and enjoy!

Our returns window is 14 days from the date you receive your parcel. This will give you time to try on your garment and decide if you like it.

We are sorry your purchase did not work out. It is in your best interest to act quickly if you are requesting an exchange. Waiting may make it difficult to exchange for another one of the same kind due to the high demand for our limited corsets and one-of-a-kind Renewal pieces.  To begin an exchange, please write "URGENT" when you contact our customer service by clicking here: Contact Customer Service for Exchange

If you would like to exchange an item for a different, but more expensive item, it is not a problem. We will adjust your invoice accordingly and then we will charge you the difference.

Please set up a Return via our online Return Page here: Return Form and add the item you would like to receive in exchange.

Because our stock moves quickly, we cannot reserve designs. However, as soon as you have dropped off your return using our hassle-free returns label, your item will be electronically tracked and your exchange will be processed as soon as we receive it.

If you have questions regarding your return, we are here to help. Please contact us by clicking this link: Contact Us

Corseti Couture wants you to be uber satisfied with your purchase. However, we know that sometimes you may need to make a return. Our 14-day return period should give you plenty of time to try on your purchase.

To be eligible for a refund upon your return, we ask that:

1. Your item is unused and unworn. Trying it on for size is fine. But please try it on over a t-shirt, tank top, corset liner, etc...

2. Your item is in the same condition that you received it in. It cannot be worn or have any stains. Please do not try your new apparel on with makeup on your face or body, self-tanner, lotion, oil, deodorant, etc... These products will leave stains and we will not be able to offer you a refund.

3. Your item is returned with the swing tag labeling attached.

4. Your item is returned with the original packing slip or with the returns document provided to you when you download your return shipping label.

Click here to begin the Return Process: Return Form

We sincerely apologize for this inconvenience. We package each order with the utmost of care but regretfully, a mistake can occur or an item may have an imperfection that we were not aware of.

Please do not set up an "Online Return" in this situation as we can resolve the issue much faster if you contact us directly.

Please contact us by clicking here: Customer Service

Shipping is a $15 flat rate for all purchases, returns and exchanges. No minimum purchase is required.

Our corsets are "Dry Clean Only" due to the numerous metal components used in their construction.

If a corset becomes damp at any point it is very important that you try to dry the garment as quickly as possible to avoid steel components
rusting.

We advise placing the corset in between two towels and lying it flat in an open space to air dry.

The ideal way to store your corset is flat. Your corset needs some space to ensure that the bones are straight, a drawer is an ideal home for your corset but please allow it plenty of space and avoid cramming the garment in with too many other items.

Each piece has its own set of cleaning instructions. Please see product detail pages for specifics on cleaning. Each item is also labeled with cleaning instructions and material content.

Subscribe to get special offers, free giveaways, and to be the first to view Corseti Renewal's Premiere Collection dropping January 1, 2023. Click here: Subscribe

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